Our sofa has gone missing!

I phoned up IKEA customer services today and asked where our sofa has gone since it hasnt arrived within 5 working days as they promised. The girl said there wasnt any order with our number so she passed me on to this guy who tried to contact the shop to hear what they had done with our order. But he couldnt get hold of them so i still dont know where it is! He will try to phone them all this weekend and let me know whats happening but if he hasnt had any luck i will phone monday and raise some hell because i REFUSE to pay any shipping costs if they have buggered it up that much!

We want a sofa!